Managed Services

Managed Services

Managed IT for Calgary, Airdrie, Edmonton

The perfect alternative for businesses who are lacking the resources to hire their own internal IT staff, or for companies who want to free up their IT staff to focus on critical problems.

Assigned Primary and Secondary Technicians

We want to ensure you are getting the best support and customer service. That is why we assign dedicated technicians that you can directly reach out to for questions or planning.

Full Helpdesk Services

○ Our helpdesk follow leading industry best practices like ITIL, SDI, and ISO.
○ Our systems we use are one of the top IT service management (ITSM) solutions that help our technical team to design and process activities to give you and your team the best support experience.
○ We are open for emails, calls, or text messages because all we care about is ensuring you and your team can communicate when issues are happening.

After Hours Support

Not all businesses operate 9-5. We always have an on call technician ready to support when things go wrong after business hours!

OPIT Secure Solutions

Cybersecurity is not just the responsibility for fortune 500 organizations, it's the responsibility of businesses of all sizes to ensure their systems and people are protected from active internet threats. Don't just take our word for it, even insurance companies are requiring some security measures to be in place for business insurance. That’s why we've worked with our vendor partners to deliver packaged security solutions to meet these growing demands

○ Remote monitoring management
○ Managed system patching
○ Email protection
○ User Awareness Training
○ User Susceptibility Testing
○ Dark Web Monitoring
○ SaaS Application Management
○ Endpoint protection

- Anti-Virus
- Ransomware Detection
- Endpoint backup
- Managed Detection and Response

Managed Backup

Our backup solutions ensure your data is protected and recoverable should any unfortunate event happen.

○ Microsoft 365
○ Google Workplace
○ Azure
○ AWS
○ On-premise server backup

Documentation and inventory management

We don't just say we know your environment, we write down everything we know about managing your IT environment.

Advisory Services

Technology advancements and business challenges are ever evolving every day. As your trusted advisors we make sure that our team is always up-to-date with the latest news and advancements, as well, our experience may offer gems of ways we can address challenges you may be experiencing

Benefits of Using Managed Services

Peace of Mind

Proactive IT management ensures peace of mind by preventing disruptive outages, allowing you to focus on your business confidently.

All-in-one Support

We are your all-in-one solution, providing hardware, software, web development, application development, technical support, and expert guidance, eliminating the need to shop around.

Trusted Experts

Our expertise and network connect you faster to SMEs, saving you time and money.

Customized Service

We offer personalized attention like a smaller firm with the expertise of a large enterprise, all at an affordable cost.

Cost Efficiency

- Predictable Costs: Fixed monthly fees simplify budgeting.
- Cost-Effective: Outsourcing is cheaper than in-house IT.
- Reduced Overhead: Save on salaries and benefits.
- Expert Access: Skilled IT professionals without training costs.
- Scalable: Adjust services as needed.

Enhanced Security

- RMM: Centralized endpoint monitoring and control.
- Patch Management: Automated software updates and patches.
- EDR: Advanced threat detection and response.
- Antivirus: Real-time malware and virus protection.
- Ransomware Detection: Neutralizes ransomware attacks.
- Endpoint Backup: Automated data backups.
- MDR: Expert-managed threat detection and response.

Book Your Free Consultation

Please take 3-5 minutes to complete the questionnaire.
 
These questions are designed to help us provide more accurate quotations and quickly understand your needs.
 

Environment Assessment

Protected Entities
500 +
Our IT assessment familiarizes our staff with your environment, providing a detailed report on vulnerabilities, risks, improvements, and recommendations for resolution.

Post-Assessment

Enhanced Performance
100
We assess findings, prioritize issues, and create a resolution roadmap. Your senior technician can act as a project manager if needed, ensuring efficient implementation. We also help with policy development, system monitoring, and data security measures.

How Can We Help Your Business?

What Our Clients Say

One Piece IT has always been outstanding in their responsiveness and service. When I needed help with website maintenance recently (and not having the time or expertise to deal with it), I reached out to One Piece IT. They responded immediately and had my issues resolved and fixed fast and efficiently; extremely impressive! I will definitely call upon One Piece IT for website maintenance services going forward (and all my computer needs of course).

Linda Van Holst

As an Alberta chiropractor who is in the process of opening their own practice, I am required to have a Privacy Impact Assessment (PIA). A PIA is the process of examining the method in which a clinic collects, uses, and discloses protected patient information from an administrative, physical, and technology standpoint. I immediately reached out to One Piece IT to discuss the technology aspect of my practice to ensure my processes were compliant, and I was immediately impressed with One Piece IT’s knowledge, recommendations, and quote. Having the confidence to delegate this task to these experts at a very affordable price gives me the peace of mind that my practice has the required IT safeguards in place for my patients. This allows me to focus my time and energy on patient care, which is what I’m in the expert in! I would highly recommend One Piece IT for all of your IT needs – they are professional, affordable, and knowledgable about the IT needs of small healthcare practices!

Dr. Rebecca-Jane McAllister

We have been absolutely thrilled with the service we receive from One Piece IT. We searched for over a year to find an IT solution provider that could meet our unique organizational needs. We knew we wanted to have the same level of service experience as if they were our own in-house IT team. We got that and continue to receive exceptional and speedy service. One Piece has helped us on both the network and database side of our business and helped select and secure appropriate vendors for our technology and telephony needs! I highly recommend the team!

Gemma B

I’m super happy with the folks at One Piece IT. Nathan has been assisting me and I love that he is easy going while being professional. He has been able to respond to me in a timely manner and I have complete trust in him. And James was kind enough to inform me ahead of Microsoft’s price increase. That’s service!

Patrick Murray

Have A Project In Mind?

We can help you bring your ideas to life. Let’s talk about what we can build and raise together.

Two men working at desks in an office, both focused on their computers, with one using a laptop on a stand and the other on a desktop setup
Let us handle the technicalities, so you can focus on your business
When connected with us, you aren’t growing your business alone. We have your back and put in our best to contribute to the growth of your entire team and organization. So, if you are looking for the right MSP that’ll help you build a good presence and bring in more conversions and revenue, we are right here!