FAQs

Frequently Asked Questions

Welcome to One Piece IT’s FAQs page, where we address common queries about our managed IT services tailored for small and medium businesses in Calgary and Western Canada.

What are Managed Services?

Managed services entail outsourcing your IT operations to a third-party provider, such as One Piece IT, to proactively manage and maintain your IT infrastructure. This includes network security, cloud computing, data backup, helpdesk support, hardware procurement, software management, and IT consulting. By entrusting your IT needs to us, you can focus on running your business while we ensure optimal performance, security, and efficiency of your technology environment.

What are Fractional IT Services?

Fractional IT services offer flexible and scalable IT solutions tailored to your business’s specific needs and budget. Whether you require occasional assistance or ongoing support, our fractional IT services provide access to our expertise and resources without the commitment of a full-time IT staff. From project-based consultations to comprehensive IT management, we offer customizable solutions to suit your requirements and scale alongside your business.

How do I know what type of support I need?

Determining the right level of IT support for your business depends on various factors, including your industry, size, budget, and IT infrastructure complexity. Our experienced team at One Piece IT conducts a thorough assessment of your current IT environment, starting with a free initial discovery call where we identify pain points and opportunities for improvement. We will collaborate with you to develop a tailored support plan aligned with your business objectives. Whether you need proactive monitoring, reactive troubleshooting, or strategic IT consulting, we provide personalized solutions to address your unique needs.

What are the costs I can expect?

At One Piece IT, we understand the importance of transparent pricing and value for money. Our pricing structure is tailored to your specific requirements and outlined clearly to avoid any surprises. We offer flexible pricing models, including fixed monthly plans, pay-as-you-go options, and customizable packages, allowing you to choose the best fit for your budget and IT needs. Rest assured, our pricing is competitive, transparent, and designed to deliver exceptional value through reliable IT solutions and expert support.

What industries do you specialize in serving?

We cater to a diverse range of industries, including but not limited to professional services, healthcare, finance, legal, manufacturing, and non-profits. Our expertise and tailored solutions ensure that businesses across various sectors receive the IT support they need to thrive.

How do you ensure data security and compliance with regulations?

At One Piece IT, data security is our top priority. We implement robust security measures, including encryption, firewalls, antivirus software, and regular security audits, to safeguard your sensitive information from cyber threats. Additionally, we stay abreast of industry regulations and compliance requirements to ensure that your IT infrastructure meets all necessary standards.

Can you assist with hardware and software procurement?

Yes, we offer hardware procurement services to help you source and acquire the latest IT equipment and devices at competitive prices. Additionally, our software management solutions streamline the acquisition, installation, and maintenance of software applications, ensuring optimal performance and licensing compliance.

How quickly can you respond to IT issues or emergencies?

Our dedicated helpdesk support team is available around the clock to address IT issues and emergencies promptly. We prioritize response times based on the severity of the issue, ensuring that critical issues are resolved swiftly to minimize downtime and disruption to your business operations.

Do you provide proactive monitoring and maintenance services?

Yes, we offer proactive monitoring and maintenance services to detect and resolve potential IT issues before they escalate into major problems. Our advanced monitoring tools continuously monitor your IT infrastructure, allowing us to identify and address issues proactively, optimize performance, and enhance system reliability.

How do you handle scalability as our business grows?

Our scalable IT solutions are designed to grow with your business. Whether you’re expanding your team, adding new locations, or adopting new technologies, we provide flexible solutions that can adapt to your evolving needs. From infrastructure upgrades to strategic planning, we ensure that your IT infrastructure remains scalable, agile, and aligned with your business objectives.