FAQs

Frequently Asked Questions

Welcome to One Piece IT’s FAQs page, where we address common questions about our managed IT services tailored for small and medium businesses in Calgary and Western Canada.

What are IT Managed Services?

IT managed services involve outsourcing your IT operations to a third-party provider, such as One Piece IT, to proactively manage and maintain your IT infrastructure. This includes:

Network Security: Protecting your network from threats.
Cloud Computing: Managing cloud-based services and storage.
Data Backup: Ensuring data is regularly backed up and recoverable.
Helpdesk Support: Providing technical support to your staff.
Hardware Procurement: Sourcing and managing IT hardware.
Software Management: Overseeing software installations and updates.
IT Consulting: Offering strategic IT advice and planning.

By entrusting your IT needs to us, you can focus on running your business while we ensure optimal performance, security, and efficiency of your technology environment.

What are Fractional IT Services?

Fractional IT services provide flexible and scalable IT solutions tailored to your business’s specific needs and budget. Whether you need occasional assistance or ongoing support, our fractional IT services offer access to our expertise and resources without the commitment of a full-time IT staff. From project-based consultations to comprehensive IT management, we deliver customizable solutions that grow with your business.

How do I know what type of support I need?

Determining the right level of IT support for your business depends on various factors, including:

Industry
Size
Budget
IT infrastructure complexity

At One Piece IT, we start with a free initial discovery call to identify pain points and opportunities for improvement. Our experienced team conducts a thorough assessment of your current IT environment and collaborates with you to develop a tailored support plan aligned with your business objectives.

Whether you need:

Proactive monitoring
Reactive troubleshooting
Strategic IT consulting

We provide personalized solutions to address your unique needs. Serving Calgary and western Canada, One Piece IT is your trusted partner for IT Support, Consulting, and Website Development and Maintenance.

What are the costs I can expect?

What are the costs I can expect?

At One Piece IT, we understand the importance of transparent pricing and value for money. Our pricing structure is tailored to your specific requirements and clearly outlined to avoid any surprises. We offer flexible pricing models, including:

Fixed monthly plans
Pay-as-you-go options
Customizable packages

This allows you to choose the best fit for your budget and IT needs. Serving Calgary and western Canada, our pricing is competitive, transparent, and designed to deliver exceptional value through reliable IT solutions and expert support.

What industries do you specialize in serving?

At One Piece IT, we cater to a diverse range of industries, including but not limited to:

Professional services
Healthcare
Finance
Legal
Manufacturing
Non-profits

Our expertise and tailored solutions ensure that businesses across various sectors receive the IT support they need to thrive. Serving Calgary and western Canada, we provide specialized IT support, consulting, and website development and maintenance to help your business succeed.

How do you ensure data security and compliance with regulations?

At One Piece IT, data security is our top priority. We implement robust security measures to safeguard your sensitive information from cyber threats, including:

Encryption: Protecting data in transit and at rest.
Firewalls: Blocking unauthorized access.
Antivirus Software: Detecting and removing malicious software.
Regular Security Audits: Identifying and addressing vulnerabilities.

Additionally, we stay updated with industry regulations and compliance requirements to ensure your IT infrastructure meets all necessary standards. Serving Calgary and western Canada, we are committed to providing top-notch IT support, consulting, and website development and maintenance.

Can you assist with hardware and software procurement?

Yes, we offer hardware procurement services to help you source and acquire the latest IT equipment and devices at competitive prices. Additionally, our software management solutions streamline the acquisition, installation, and maintenance of software applications, ensuring optimal performance and licensing compliance.

How quickly can you respond to IT issues or emergencies?

Our dedicated helpdesk support team is available 24/7 to address IT issues and emergencies promptly. We prioritize response times based on the severity of the issue, ensuring that critical issues are resolved swiftly to minimize downtime and disruption to your business operations.

Do you provide proactive monitoring and maintenance services?

Yes, we offer proactive monitoring and maintenance services to detect and resolve potential IT issues before they escalate into major problems. Our advanced monitoring tools continuously monitor your IT infrastructure, allowing us to identify and address issues proactively, optimize performance, and enhance system reliability.

How do you handle scalability as our business grows?

Our scalable IT solutions are designed to grow with your business. Whether you’re expanding your team, adding new locations, or adopting new technologies, we provide flexible solutions that can adapt to your evolving needs. From infrastructure upgrades to strategic planning, we ensure that your IT infrastructure remains scalable, agile, and aligned with your business objectives.