Desktop Support

Office Moves

Most moving companies will transport your computer equipment. Unhooking and re-installing the equipment is usually left for you to take care of.

Our team will coordinate with the movers and ensure all devices, cabling, monitors, computer towers, docking stations, etc. are properly stored and ready for safe transport. Once the equipment arrives at the destination, we ensure nothing is missing and everything is hooked up, so that you and your staff are ready for the next business day.

Boardroom Setups

Our boardroom setup service helps source, implement, and install boardroom technologies, including (but not limited to) projectors, whiteboards, conference calls, and interactive smartboards. OPIT makes it a stress-free procedure so that you can focus on your business.

Laptop/Desktop/Mobile troubleshooting

With 15+ years of experience in the tech industry, our technicians have the knowledge, expertise, and determination to identify the root causes of your issues. We provide long-term, permanent solutions to your problems so they may stop occurring. If an issue prevails after it has been reported and fixed, we will fix it again for free. To learn more, please contact us.

Login/access issues

Our technical team can help you improve your password management. Passwords require more complexity and length to ensure your information and data is protected. Some services now feature Multi-Factor Authentication (MFA), offering you a new extra-secure standard. Our technical team can assist with setting up your more robust authentication methods to assist you and your stuff should you have any issues.

Hardware support/maintenance

We help procure business class equipment for your business and ensure the devices are protected with warranties and follow the industry standardized hardware lifecycles. By doing this we ensure your hardware is up to date with the latest firmware, replacement parts are available and there is no cost or fees to replace them, and we can proactively ensure you or your staff’s computer doesn’t fail while working on that executive report or client schematic.

Software license management

Purchasing software has become a lot more complicated recently. Most software vendors have moved to subscription-based software; This sounds simple but it can get complicated with subscription addons and multi-user or multi-node licensing, or even processor licensing. Needless to say, you need someone familiar with software licensing to make sense of it all. Don’t pull your hair out, just ask us, and let our team handle it.

Remote and Onsite assistance

We offer virtual helpdesk services so that you and your staff can contact us for any IT issues. We log every email, phone call, or text so that we never miss or forget your issue. Our team can resolve issues via remote sessions or in person during an office visit.

Inventory Management

As a trusted service provider, we like to ensure your environment is securely documented. We will log all your devices with their serial number, make, model, year of purchase, who the device was assigned to, and the location. We keep everything up-to-date so should you need to do an insurance claim or financial asset assessment, you have everything you need all in one document.