Desktop Support

Office Moves

Most moving companies will transport your computer equipment. Unhooking and re-installing the equipment is usually left for you to take care of.

Our team will coordinate with the movers and ensure all devices, cabling, monitors, computer towers, docking stations, etc. are properly stored and ready for safe transport. Once the equipment arrives at the destination, we ensure nothing is missing and everything is hooked up, so that you and your staff are ready for the next business day.

Boardroom Setups

Our boardroom setup service helps source, implement, and install boardroom technologies, including projectors, whiteboards, interactive smartboards, and whatever else you’ll need in your boardroom. From helping you WOW your guests, to providing assistance on presentations or conference calls, our team can make it a stress-free reality.

Laptop/Desktop/Mobile troubleshooting

  • Technology is great when it’s working, but a nightmare when it starts behaving strangely or doesn’t work at all. Our talented technical team has the experience, knowledge, and determination to identify the root cause and provide interim and long-term permanent solutions so that these problems stop reoccurring.We guarantee our solutions: if an issue reappears after we have reported it was fixed, we’ll fix it again for free until it’s properly fixed. That is our guarantee.

Login/access issues

Long has the time passed when “password” could be used as a viable password. Passwords now require more complexity and length to ensure your important information is protected. Some services even require multi-factor authentication (MFA), which is the new extra-secure standard. Our technical team can assist with setting up this more robust authentication method and assist you and your staff should any issues arise.

Hardware support/maintenance

We help procure business class equipment for your business and ensure the devices are protected with warranties and follow the industry standardized hardware lifecycles. By doing this we ensure your hardware is up to date with the latest firmware, replacement parts are available and there is no cost or fees to replace them, and we can proactively ensure you or your staff’s computer doesn’t fail while working on that executive report or client schematic.

Software license management

Purchasing software has become a lot more complicated recently. Most software vendors have moved to subscription-based software; This sounds simple but it can get complicated with subscription addons and multi-user or multi-node licensing, or even processor licensing. Needless to say, you need someone familiar with software licensing to make sense of it all. Don’t pull your hair out, just ask us, and let our team handle it.

Remote and Onsite assistance

We offer virtual helpdesk services so that you and your staff can contact us for any IT issues. We log every email, phone call, or text so that we never miss or forget your issue. Our team can resolve issues via remote sessions or in person during an office visit.

Inventory Management

As a trusted service provider, we like to ensure your environment is securely documented. We will log all your devices with their serial number, make, model, year of purchase, who the device was assigned to, and the location. We keep everything up-to-date so should you need to do an insurance claim or financial asset assessment, you have everything you need all in one document.